Thank you for choosing our products. Please read the following refund and return policy carefully before making a purchase.
Final Sale Policy
All items are final sale.
Due to the nature of the products and our sales policy, orders cannot be returned, refunded, exchanged, or cancelled once confirmed and shipped.
Damaged or Incorrect Items
If you receive an item that:
- is severely damaged during transit; or
- differs significantly from the order details;
please contact us within 7 days of receipt, providing relevant photos and your order information. We will provide an appropriate solution after verifying the situation.
Ineligible for Refund or Return
Refund or return requests will not be accepted in the following cases:
- Returns based on personal preference, colour choice, or subjective reasons;
- Items that have been used, damaged, or rendered unsellable due to customer action;
- After-sales requests submitted beyond the specified timeframe;
- Delivery issues caused by incorrect addresses, failure to sign for the package, or other reasons beyond our control.
Refund Processing
If the request meets the eligibility criteria upon verification, we will proceed with the necessary steps. Refunds (where applicable) will be issued to the original payment account; the time it takes for funds to appear depends on the processing speed of the payment provider or bank.
Contact Us
If you have any questions regarding this policy, please contact us at:
- Company Name: SMART LABEL LLC
- Address: 103 OAK ST S, ROCKLAND, WI 54653
- Email: [email protected]
By placing an order, you acknowledge that you have read and agreed to this refund and return policy.